Linking Operational Insights to Asset Management with HxGN EAM and AcceleratorKMS^®  

Does this sound like a scenario you have experienced?  

You are a technician assigned to perform maintenance on a specific pump. In understanding the condition of the pump, you need to know if the operations team has been following the pump switchover procedures outlined in the standard operating procedures (SOPs). Have they made observations about the pump to make the changeover, or was it purely scheduled-based. Did they keep the right schedule?

Your company only has static PDFs that outline the SOPs on this pump. You are therefore unable to understand when these SOPs were executed or if they have the most up-to-date pump maintenance input. Additionally, the SOPs do not link to the pump's current maintenance condition, causing more confusion and stalls in productivity.

Suppose this scenario, or a variation of this situation, occurs in your plant today. In that case, you are not the only company with teams relying on stagnant documentation lacking data and insights into an asset's current condition. You’ll be aware that this process practically invites safety and asset performance risks, requires a lot of manual crosschecks and validations and ultimately results in lost time, impacting your maintenance and operating costs. So, what is the solution?

Using tools that enhance cross-functional collaboration between operations and maintenance teams unlocks crucial insights. That’s where our latest integration between Hexagon’s AcceleratorKMS and HxGN EAM come into play. Now, the SOPs used by the operations team which impact operating context and asset conditions can be integrated with maintenance checklists and asset history in HxGN EAM, allowing the SOPs to provide operational insights into asset conditions. 

In this blog, we will discuss the specifics of AcceleratorKMS and the value the integration provides to current users of HxGN EAM. 

What is AcceleratorKMS

AcceleratorKMSis a market leading procedure lifecycle management solution (PLCM) that aims to eliminate incidents resulting from incorrect information and enhance human performance while allowing users to learn and improve as they conduct their work. AcceleratorKMS transforms traditional paper-based work processes into dynamic, interactive digital experiences by digitizing procedures and instructions. Here are a few of its key features:

• Connected Frontline Worker: This platform provides frontline staff with contextualized, real-time information in the field to perform tasks safely and effectively.  
• Component Content Management System: This system breaks down operating procedures into manageable component content statements and types, enabling quicker authoring, continuous improvement and lifecycle management.  
• Collaborative Work Environment: Captures field knowledge, tracks human asset interactions and maintains a digital trail of project activity, creating a culture of collaboration and transparency. 

How Does This Integration Solve Problems for HxGN EAM users?

Recalling our earlier scenario, frontline operators and technicians still rely on static PDFs or paper-based documents to perform critical operational and maintenance tasks. This outdated approach introduces significant risks as out-of-date procedures can lead to safety incidents, inefficiencies and costly downtime. In fact, in a 2023 study by Uptime Institute, human error played a role in over 66% of unplanned data center outages with incorrect staff procedures being noted in 40% of the incidents as a leading factor. In a 2011 ARC study, 42% of unplanned process industry downtime was linked to operational and human error, with 16% directly tied to procedural mistakes.

These controlled documents are meant to evolve, but without a digital system, updates are slow and field feedback is rarely integrated in a timely manner. As a result, workers often operate without the most current information and organizations miss opportunities for continuous improvement.

AcceleratorKMS^® changes that. By digitizing procedures and integrating with HxGN EAM, it ensures frontline teams have real-time access to accurate, governed content, anytime and anywhere. This not only enhances safety and reliability but also fosters engagement and ownership by incorporating field feedback directly into the workflow. The result? Improved maintenance outcomes and a more strategic, data-driven approach to asset management. 

Here are a few specific problems solved by this integration:

• Operational procedures are directly linked to the asset maintenance system, incorporating field feedback and insights to improve understanding of the asset operational lifecycle.  
• Technicians access up-to-date, digital procedures, reducing errors and improving safety through consistent, interactive workflows.  
• Digital procedures are stored with asset history, offering visibility into equipment lifecycle and performance, while a unified asset record strengthens data consistency.  
• Real-time traceability and audit-ready records streamline regulatory compliance, ensuring consistency and predictability across operations.
• As the skill gap continues to create challenges, such as decreased productivity for organizations, this integration helps new hires understand and perform the latest maintenance procedures. Additionally, it is straightforward enough to quickly train new employees on the technology.

This results in a more efficient maintenance practice by improving the quality of asset care, increasing cross-functional team collaboration and simplifying onboarding of new hires, all while regulatory requirements are met.

How It All Works Together 

Now let us look at a scenario of a maintenance technician working on a generator with the AcceleratorKMS and HxGN EAM integration working together.

Before the Task: The technician reviews the asset history, including procedures that need to be followed. Any updates or insights from previous executions are visible, including who made the feedback, allowing them to collaborate and ensuring they are fully informed. -They know these are controlled procedures, and when followed, ensure the safety of personnel and equipment.  

During the Task: The technician can log findings, attach photos and provide real-time feedback as steps are completed, all of which are captured and stored in the asset's digital history.  

After the Task: The completed procedure is automatically linked to the asset history in HxGN EAM. Additional SOP's are easily referenced, like the Startup procedure from a "Return from Maintenance." Operations and maintenance teams can now see a full digital trail of the work performed, including insights into performance trends or recurring issues.

Here is what the software looks like in action:

With AcceleratorKMS integrated into HxGN EAM, the technician instead accesses a digital procedure directly linked to the asset record. This integration saves time and creates a richer data set for reliability engineers, enabling proactive decision-making and long-term asset optimization.

Connecting operational procedures to asset maintenance systems isn’t just a suggestion, it’s the best next step an organization can take to improve data visibility, reduce maintenance error and further enhance collaboration across departments. This connection, delivered by the AccleratorKMS and HxGN EAM integration, not only improves overall asset care, it unifies asset maintenance records and empowers new hires to perform maintenance procedures with increased speed and precision.

For more information about this integration, check out our on-demand webinar, where we highlight this new feature.