How FM Logistic Transformed its Maintenance with HxGN EAM
FM Logistic has long been a major player in global logistics. Founded in 1967, the family-owned company supports manufacturers, retailers and e-commerce providers with transport, warehousing, inventory management and order preparation. It employs more than 28,000 people across Europe, Asia and Latin America and has set a target of reaching carbon neutrality for its warehousing activities by 2030. It has also earned recognition as a Top Employer in France for ten consecutive years.
As the company advanced its Powering 2030 strategy it became clear that maintenance needed a stronger digital foundation. The work spans buildings, equipment, vehicles and packaging machines, and many sites cover hundreds of thousands of square meters. The existing tools made that scale hard to manage.
Why Manual Work Was Holding Back Progress
By the early 2020s maintenance relied on a mix of limited-function software. Several tools coexisted and none supported full digital recordkeeping.
Frédéric Marcelle, Projects Director for Maintenance France, described the situation plainly: “When a technician was called out for an intervention, information came either on paper or verbally. Once the task was done, they would come back to give a brief report.” For a company of FM Logistic’s scale this created slowdowns and left gaps in visibility.
The company also saw a need to improve regulatory management. With many types of equipment spread across large sites it needed better tracking tools to avoid missed actions and duplicated work.
Building a Shared View of Requirements
FM Logistic chose a collective approach. It brought together maintenance teams and platform directors to identify needs and describe how an improved system should work. Through workshops they gathered about one hundred functional requirements. This led to a forty-page specification that set out everything expected from a new solution.
The group explored CMMS options first. It soon became clear those tools lacked the breadth needed to support the full scope. The company needed something comprehensive that could unify maintenance, mobility and compliance.
FM Logistic selected HxGN EAM with partner GC Team. Hexagon’s solution covered the hundred or so required features with only minor development.
Early Deployment and Strong Engagement
Rollout began in early 2024. The tool proved its value quickly: the first sites to adopt it saw immediate gains in how work was tracked and shared. That momentum encouraged the company to expand use to more locations sooner.
Marcelle highlighted the level of support inside the business: “This was possible thanks to strong engagement from FM Logistic teams, whether on site, in maintenance or at headquarters. I especially appreciated the close, transparent collaboration between FM Logistic, GC Team and Hexagon, forming one united team around a common goal.”
Technicians now move through sites equipped with connected tablets. They record actions directly in the system which reduces errors and removes the need to return to a desk to complete reports. Inventory links and task histories are available on demand which simplifies daily work.
A System Built for Growth
One important factor in the rollout is the integration between HxGN EAM and SAP’s ERP. The connection removes time-consuming manual updates including work on prevention plans. It also strengthens the structure of maintenance processes across the company.
Frédéric Marcelle sees long-term value in the system. “This tool will give us a global view and sharpen the rigor of our processes. Our ambition is not only to build ever more effective solutions but to give them meaning.” For FM Logistic this supports both operational improvement and the growth goals set out in its Powering 2030 strategy.
As more sites adopt the tool the company moves closer to a unified way of working. It also creates a stronger platform for safety, asset care and performance across warehousing and logistics activities.
To see the full story and detailed results read the complete case study.