Skip to main content

The Middle East's Journey to Operational Excellence: Overcoming Challenges and Achieving Goals with HxGN EAM

Published Date
Author Sameer Makhija

In today's fast-paced industrial landscape, Enterprise Asset Management (EAM) has emerged as a key strategy for optimizing and maintaining the performance of physical assets. EAM systems enable organizations to manage the entire lifecycle of their assets, from acquisition and operation to maintenance and disposal. This comprehensive approach ensures maximum asset utilization, reduces downtime, and cuts overall maintenance costs.  

The Middle East, known for its diverse and rapidly growing industrial sectors such as utilities, facilities management, manufacturing, and oil and gas, presents a unique context where effective asset management is essential. The region's swift industrial expansion and stringent regulatory demands call for robust and efficient asset management solutions.  

BCG’s 2024 Global Asset Management Report says Assets under Management (AuM) in the Middle East rose by 13% - from $2 trillion in 2022 to $2.3 trillion in 2023. This growth underscores the crucial role of managed assets in the global landscape, with worldwide AuM reaching nearly $120 trillion in 2023, a 12% increase. The report, titled "AI and the Next Wave of Transformation," highlights how artificial intelligence (AI) is poised to revolutionize the asset management industry, with a strong push towards AI-driven management.

In this scenario, HxGN EAM stands out as a significant player. It offers advanced tools and technologies designed to address the specific challenges and opportunities in the Middle Eastern market. HxGN EAM’s comprehensive features help organizations streamline operations, boost productivity, and extend the lifespan of their assets.  

This blog explores the many benefits of EAM for maintenance and asset managers in the Middle East. We will examine how EAM systems like HxGN EAM enhance operational efficiency, ensure regulatory compliance and drive cost savings, thereby transforming the asset management landscape in this region. 

 Understanding EAM   

 What is Enterprise Asset Management? 

Enterprise Asset Management (EAM) refers to the systematic process of maintaining, upgrading and operating physical assets effectively. EAM systems facilitate the management of an asset's entire lifecycle, including acquisition, operation, maintenance and disposal.  
EAM systems encompass several critical features and functionalities, including:. 

  • Asset Lifecycle Management: Tracks the entire lifecycle of assets from procurement to disposal. 
  • Preventive and Predictive Maintenance: Utilizes data analytics to predict and prevent asset failures before they occur.  
  • Inventory Management: Ensures optimal levels of spare parts and materials are available when needed.  
  • Work Order Management: Streamlines the process of creating, assigning, and tracking maintenance tasks.  
  • Regulatory Compliance: Helps organizations follow industry regulations and standards by maintaining detailed records and documentation.  
  • Real-time Monitoring and Reporting: Provides real-time data on asset performance and maintenance activities, enabling informed decision-making.  

The Significance of EAM in Today's Business Environment 

In today's industrial environment, the importance of EAM cannot be overstated. Effective asset management ensures that assets perform well, reducing unexpected downtime and operational costs. EAM systems help organizations achieve higher efficiency, productivity, and compliance with regulatory standards. This leads to better resource utilization, extended asset lifespan and enhanced business performance.  

Benefits of EAM for Different Industries  

Utilities 

Managing assets effectively is crucial in the utilities sector. It ensures reliable service delivery and compliance with strict regulations. For example, a wastewater treatment plant in Jordan implemented HxGN EAM to manage its complex array of assets, including turbines and biogas generators. The system enabled the plant to perform preventive maintenance, reducing component failure incidents and saving 5-10% on annual maintenance budgets. 

Facilities Management

In facilities management, EAM systems help automate maintenance tasks and improve asset tracking. For example, a wastewater agency in the UAE uses HxGN EAM to manage over 3,300 assets across its sewage treatment facilities. This has reduced emergency work orders and operating costs, contributing to its sustainability goals.  

Manufacturing

Manufacturers derive value from EAM systems by minimizing downtime and maximizing production efficiency. For instance, optimal asset management can avoid downtimes, costing up to $60,000 for a 20-minute power outage. HxGN EAM helps manufacturers move from reactive to predictive maintenance, enhancing operational effectiveness.  

Oil & Gas

The oil and gas industry faces unique challenges, such as aging infrastructure and reactive maintenance. These challenges could lead to spills and leaks, and the downtime could result in process safety accidents. EAM systems like HxGN EAM are pivotal in addressing these challenges by improving asset utilization and ensuring compliance with environmental regulations. HxGN EAM helps oil and gas companies implement predictive maintenance strategies, reducing unplanned downtime by 36% and saving millions of dollars annually.  

Transportation 

In transportation, EAM systems are vital. They manage the upkeep and performance of a vast array of assets, like vehicles, tracks and signals. Effective asset management ensures safety, reliability and efficiency in operations. These systems help transportation companies reduce the risk of breakdowns and ensure timely service delivery. By managing assets proactively, transportation firms can maximize vehicle lifecycle and maintain high levels of quality customer service, while managing multiple fleets. They can reduce maintenance costs and enhance service quality. These improvements will ensure a smoother and more reliable transportation network.

The Unique Benefits of HxGN EAM 

HxGN EAM stands out as an industry-leading asset management solution aimed at prolonging asset lifecycles and boosting productivity. With a legacy of over 30 years and ongoing innovation, it facilitates the transition from traditional EAM to Asset Performance Management (APM). The solution encompasses a variety of maintenance tools based on risk, condition, and reliability, utilizing advanced technologies like AI and machine learning. These tools provide precise data and strategic insights for improved decision-making and policy compliance.  


Key features of HxGN EAM include:

  • Cloud-Native Foundation: Ensures high accessibility and device independence.  
  • GIS/BIM Capabilities: Enhances information accessibility.  
  • Core Modules: Tailored support for assets, performance, work, materials, procurement, budget, inspection and project management.  
  • Asset Investment Planning: Optimizes investment planning for better asset investment decisions. 
  • Digital Work Mobile App: Offers field technicians real-time access to asset information and work orders.  
  • Reliability and Scalability: Ensure high uptime and allow organizations to expand as needed.  

Our Expertise and Support  

Customized Solutions: Tailoring HxGN EAM to Meet Specific Needs 


Our customers’ experiences with HxGN EAM have rapidly evolved from routine operations into a strategic driving force for their entire organizations. The most important part of this transformation is our ability to tailor this solution to meet the clients' unique needs. This initiative seeks to boost asset value and streamline operations, fitting their broad business objectives.  
We demonstrated our tailored approach by assisting a public sector utility client in the UAE. Initially, we implemented preventive maintenance plans across the country, except for a specific region where data sanitization was in progress. This foundational step laid the groundwork for structured asset management practices. Furthermore, we moved planners from the maintenance department to the asset management department. This signaled a shift to a more holistic asset management approach.  

 Smooth and Effective Implementation: Our Proven Approach  

Implementing HxGN EAM is not just a series of discrete steps but an intricate and ongoing process aimed at continuous improvement and growth. We design each phase of the journey with precision, then execute it, applying a rigorous approach to achieve our clients' objectives.  
For instance, we support the adoption of mobile apps for maintenance supervisors. They enable paperless maintenance and boost efficiency. We also invest in building needed integrations with external systems. For example, we integrate with AutoCAD for better asset visualization, GIS for linear assets and ERP to improve asset management.

Our strategy also includes developing and using predictive maintenance. This means integrating EAM with SCADA systems. This integration allows real-time monitoring of asset parameters and proactive maintenance actions.  

 Ensuring Long-Term Success: Ongoing Support and Training

EAM's journey in our customers’ business shows the need for ongoing support and training. We're committed to continually improving processes and outcomes by adopting best practices, learning from past experiences, and utilizing industry knowledge. 

Proper documentation is crucial in ensuring the effectiveness and sustainability of EAM initiatives. We help clients track procedures, plans, asset data, and metrics for informed decisions and growth. 
Leadership support is instrumental in driving the EAM journey forward. Senior leaders provide the necessary resources, guidance and endorsement to ensure the success and sustainability of EAM initiatives. Their commitment helps foster a culture of accountability, innovation and continuous improvement.  

In conclusion, our expertise in tailoring and implementing HxGN EAM has empowered our clients to revolutionize their asset management practices. By using proven methods, maintaining accurate records and benefiting from robust leadership support, we help organizations establish central asset management systems that significantly improve business quality and efficiency.